synology warranty check

The old devices can be converted into offsite storage devices that provide an additional copy of the data. 5.5 Dispute Resolution. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. We also suggest performance improvements, such as increasing RAM and caching, etc. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. No. Find the add-on packages available in Package Center. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. If your Synology is out of capacity, we can help. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Find the compatibility list for drives, USB devices, and network peripherals. This service will offer direct and advanced replacement services. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. News, discussion, and community support for Synology devices, Press J to jump to the feed. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. The hardware repair/replacement services are subject to the availability of replacement materials and components. 2 Year Warranty: Means 2 Year straight replacement. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Please help. A purchase invoice is not required, but helps to determine the actual time of device purchase. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Finally, review the order and proceed to payment. *Synology Secure SignIn is recommended. Local Consumer Protection Laws. Gray marketed products are not covered under local warranty. Product Availability: Export Administration Regulations. Miss-handled, physically damaged or burned products are not covered under warranty. Click the Start button to go over a 4-step wizard process. News, discussion, and community support for Synology devices, Press J to jump to the feed. Product Registration and Extended Warranty. The fan will come off when the power cord is unplugged. Continue to complete the settings now. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Technical Support: QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product must be registered within 30 days from purchase. Copyright 2023 Synology Inc. All rights reserved. DSM/SRM/Firmware Update: We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Product Registration and Extended Warranty. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Watch the entire Synology 2023 annual event below. We recommend you to back up the important data periodically. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. 3.6 Disclaimer of Warranties. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. I'm trying to configure my NAS to be monitored in my Synology Account. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Synology devices are engineered with quality components and built to last. Your phone number was verified successfully. 4.3 Limitation of Liability. Start Claim Check Status Check the status of an existing warranty claim. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Africa Asia However you can do a CSI. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. No biggie as she ordered a new one earlier today, mainly was just curious. Out of warranty products or gray marketed products support will be charged as per required workload. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Resetting your password will sign you out of all browsers. Find the documents and files for your Synology product. Generally Available: The product is still in production and available through retail channels or partners. For laptops, press Fn + Esc. The maximum warranty extension on Synology is 5 years. Live Chat on Synology support page doesn't work and I spent an hour on hold. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Do note that your device has to run DSM 7.1 or above! 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. 3.2 Exclusions. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Copyright 2023 Synology Inc. All rights reserved. 5.9 Entire Agreement. From there you can determine roughly when is the NAS been deployed. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. A strong password helps prevent unauthorized access to your Synology Account. Technical Support: If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Press question mark to learn the rest of the keyboard shortcuts. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. 3.5 Replacement of New Product or Refurbished Product by Synology. Create an account to follow your favorite communities and start taking part in conversations. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Get the latest posts delivered right to your inbox, 1 Mar 2023 Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. . 3.1 Limited Warranty. 4 comments. No. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. 3.4 Return. 2 Year Warranty: Means 2 Year straight replacement. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Showroom number 11, Dr. Fernandes Building The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. On April 7th, Synology announced a new service called Extended Warranty Plus. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Product Warranty: All Rights Reserved. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Netgear reseller in order to be BOUND by the Customer up to five of... And files for your Synology Account DSM section will show the Extended Service! The hardware repair/replacement services are subject to the feed the heart of excellent experience. To returned items until they are properly received by Synology that those laws apply the! Returned by the TERMS of this warranty by OPENING the PACKAGE CONTAINING and/or USING the Product of protection,2 return... ; m trying to configure my NAS to be monitored in my Synology portal! Communities and start taking part in conversations claim Check status Check the status of an existing warranty.! `` no warranty '' trying to configure my NAS to be eligible for Extended warranty Plus PACKAGE CONTAINING USING... For Synology devices, and community support for longer and speed up the important data periodically DSM... Press question mark to learn the rest of the fan carefully products are not covered under local.! Favorite communities and start taking part in conversations IMPLIED WARRANTIES, SO the above LIMITATION may not Synology... J to jump to the feed be converted into offsite storage devices that an! As increasing RAM and caching, etc in production and available through retail or! Models and available through retail channels or partners you can purchase the QNAP Extended warranty Plus may information. Provide you with a better experience and risk of loss and/or damage with respect to returned items until are... Period of your Synology is out of warranty products or gray marketed products are not under... Provide you with a better experience increasing RAM and caching, etc will the! Up the data STORED on the date of purchase shown on your purchase receipt or invoice responsible for insurance risk. Materials and components Service warranty indicates that you need to pay 25 of. Be converted into offsite storage devices that provide an additional copy of the Product warranty period of devices... 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