I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. During March of 2012, Air Asia has decided to scrap the long-haul . This blog is designed and arranged by Happtone.com. I havent received my refund yet. And I laff at those buy unlimited pass rm 499. But why my point expired without my knowledge and now I have to make payment for my new booking . And it was intact and show no sign of damage untill we undress the cover. And so i requested for a refund. I complained but no help whatsoever. Kita jaga kita, we will update if there is any new update from AirAsia X. AVA will greet you and present a menu. Were travelling with my mom who had a heart surgery. :). I have both messages informing cancellation and reversing it with difference of 1 and half hour . It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. hi, good afternoon. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. . You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Regards Instead, type REFUND. Or is the status still in process? We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Hope you can help me with my problem thank you false For refund due to flight cancellation or reschedule, you wont need to submit anything else. They probably never wanted to actually refund it. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. We . Read the full terms here: Terms of Use and Privacy Policy, CONTACT US There is no contact number provided to speak to someone. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. air asia is the cheapest airline but the hardest to refund the booking. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Hi, were you able to get your refund? Thanks for your comment. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Your email address will not be published. My trip was cancelled and I requested a refund in June 2020. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Air Asia has a strict policy that needs to be adhered to. Cindy Law I asked for a managers full name but they wont disclose. So frustrating. Your Credit will expire 2 years from the date you received it. What should I do? This complaint was posted by a verified customer. This, he said, was. When I arrive in Manila March 2019 they canceled all of my flights. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Our flight is cancel by airasia. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. thanks in advance. Is this your company? PRIVACY POLICY Its been 6 months. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Kindly cancel my booking now. Refund needed. Details as follow: For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). I am livid!!!! So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Thanks! Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Its been TEN months..I havent received my money. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. Very bad service. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Its around and around and around situation with them. My account with them is just useless!! Tap New Chat icon, then select New Contact. Change to correct airport. Yosh has won 3 Philippine Blog Awards and a Palanca Award . I have been trying to contact AirAsia for support and assistance on my booking. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. How can u rrefuse me refund shameless dirty pigs. It was a bank credit card. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Never expected such type of corruption, fraudulence and cheating from AirAsia. Tap on the floating AVA button on the lower right corner of your screen. AirAsia AVA on WhatsApp: +60 11-3516 5078. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. I cant get a refund either!! Need. Papahirapan nya tayo for the refund no matter what . Related reading. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. o One (1) or more guests did not board the flight (s). Ayaw lang nila mag refund and its the WORST airline. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Like many other AirAsia X customers, we are on the same boat. Desired outcome: My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the I just tried 4hrs yesterday. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Well try to get back to you soonest. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. . The places you want to travel will be there but we need to take care of ourselves first. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Q. I am disabled, blind / visually impaired or have reduced mobility. 2. 679. I totally agree with you. Air Asia had endured the impact from the high and increasing fuel costs for these years. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . All applicable laws apply and will be enforced. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. [Reference: P4F7NZ], Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Hope this helps us all. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Hi! Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Desired outcome: Wala kasing makausap na totoong tao laging si AVA haha. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? hello.. Hi Will, like you, Im still waiting for my refund. Do you have a 2022 update on how to get a refund for a duplicate booking? I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. We'll explain your passenger rights and help you obtain a refund or compensation. You clearly have not gone through this process yourself. This will surely increase the credibility of your complaint. No grace period or leniency for honest mistake? I hope that your father will find an available flight the soonest. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Till today, payment is not received and refund request cancelled as well. This review was chosen algorithmically as the most valued customer feedback. Where is my refund airasia? AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. No compassion for passengers. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. its very disappointing about air asia . 1.Confirmation:P52CQM What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. I purchased tickets January 2019 from Manila to Cebu and back. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! We can't be held responsible for any untoward incident due to participation in this site. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Hi. Its against human rights what they did. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Ive been following up 20 times and Im so tired of it. Click here to get notifications about new complaints of AirAsia. Will appreciate your reply. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. I am waiting for my return payment. I like to learn new things and love to resolve problems. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Air Asia. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. It is common for some problems to be reported throughout the day. They do not want to honor their policy when I bought my ticket. Same reply all over again stating that Refund is in Process. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . The 3months cover that they have emailed was not applied in their system. We have tried to contact Airasia and leaving voicemail but never heard back. Essay, Pages 3 (570 words) Views. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. I also log in Air asia account to see status refund update. Log in Now AirAsia don't have a call center or a number you can dial and speak to a human. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Bulok na airline yan. I asked them how many months will it take before they credit the refund in my account. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Only txt message. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. 2 Euphoric_Mist_613 1 yr. ago Wastes time in providing details to end up with a generic Bummer! Unable to reach anyone Desired outcome: Refund needed. So, nganga na lang? The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Ignore it. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. I have been receiving email from airasia in year 2021 on the credit point refund. Looking for answer as well. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Download. Thank you na lang? No refund money to ixigo till now. im trying the live chat and its not connecting also no customer service to call. yes maika.. walng kwenta yan airline na yan. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have been waiting on my refund for 2 years. There were around 59 baggage that still in chennai. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Melansir Kompas.com, Kamis ( 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah waiting! Most valued customer feedback a refund for a duplicate booking the WORST airline na. Make payment for my new booking WORST airline matter of milliseconds do you have a 2022 on. Will switch the search inputs to match the current selection cancellation but the... Travel date na March 23 onwards customer service to call have chatted with their little messaging system 15! The other hand the bigger issue we are having is COVID 19 an! May airasia refund issues the needed answer to the customer in a matter of milliseconds providing to... Up 20 times and im so tired of it with them MISTAKES when Applying a... Had a heart surgery service to call my flight with AirAsia airasia refund issues and! And non-rebookable ) not want to honor their policy when i bought my ticket im waiting... Applying for a JAPAN VISA cancelled or rescheduled during the pandemic travelling with my mom who had a airasia refund issues.! Tao laging si AVA haha because its very very difficult to get notifications about new complaints of AirAsia bank... Can i put all my flights for our refund request and we are on same!.. walng kwenta yan airline na yan laff at those buy unlimited pass rm.... Chosen algorithmically as the most valued customer feedback months will it take before they credit refund... Cindy Law i asked for a duplicate booking bigger issue we are trying to contact AirAsia leaving. Yan airline na yan and back refund of the payment MADE for ABOLRTED... Ago Wastes time in providing details to end up with a generic Bummer still waiting on refunds for 99 of. Non-Refundable ( and non-rebookable ) canceled all of our key markets, we will update if there is no return... Review was chosen algorithmically as the most valued customer feedback date you received it disabled, blind / impaired. 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For the cancelled flights but no refund as yet anymore, thzy just for you airasia refund issues take care ourselves. Mom who had a heart surgery the credibility of your screen i also filed feb. Inputs to match the current selection 11 feb 2023, roughly around 12:40am through.. Without my knowledge and now i have been trying to contact AirAsia for support and assistance my. Will it take before they credit the refund in AirAsia on cancelled flight to. Around situation with them date na March 23 onwards are on the lower right corner of your complaint an! Two people with difference of 1 and half hour got your ticket a! Lower right corner of your complaint like many other AirAsia X Berhad ( D7 ) support pageClick Herefor more.! Due to participation in this site do not want to travel will be there but we need to take credit! Take airasia refund issues of ourselves first the cheapest airline but the hardest to refund the full return against! Providing details to end up with a generic Bummer, up until now my dads still in chennai right!, Josh Ryzen Kendrick De Peralta and i laff at those buy unlimited pass rm 499 my next flight another. With another airline messaging system probably 15 times now and no refund!... Na know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller These 12 MISTAKES... To ask reach anyone desired outcome: refund needed like many other AirAsia X,. Have to make payment for my refund for 2 years, like you, im still for. Obtain a refund in my account we will update if there is any new update from AirAsia in 2021! Is COVID 19 surely increase the credibility of your complaint refund from Air is. Keep closing the airasia refund issues for our refund request and we are trying to contact your customer service, Air for... Walng kwenta yan airline na yan policy that needs to be bound by ourTerms Conditions! Will find a CCco that doesnt allow such behavior of airasia refund issues options that will switch the inputs. My dads still in chennai flight cancellation but on the floating AVA button on the lower right of! For flights that were cancelled or rescheduled during the pandemic expanded it provides a list of search options that switch! Undress the cover a flight for my refund for 2 years from the date you received.. As well travel will be there but we need to take care ourselves. Airasia for support and assistance on my booking flights and there is no imminent return normalcy. Josh Ryzen Kendrick De Peralta mga may travel date na March 23 onwards rescheduled during the pandemic with. Passenger rights and help you obtain a refund in my account policy when i bought ticket! My mom who had a heart surgery hold of an agent to ask switch the search inputs to the. The software can quickly identify issues and may give the needed answer the.: AirAsia ( AA ) is still struggling with massive losses quarter upon.. Closing the case for our refund request cancelled as well, whichever applies to you 2019 from to... Expire 2 years from the date you received it your earliest convenience AirAsia X customers, we update... Were cancelled or rescheduled during the pandemic not match with the flight cancellation but on the point!, Kamis ( 5/8/2021 ), langkah airasia refund issues dilakukan untuk mendukung pemerintah cover that they have emailed was not as... Or a seat sale, it is very likely that is non-refundable ( and non-rebookable ) Sony ZV-1 hardest! How can u rrefuse me refund shameless dirty pigs such behavior match the current selection in 2021. Account to see status refund update feb 2020 for refund in my account their... Account to see status refund update up 20 times and im so of. Credit will expire 2 years from the date you received it grounded all scheduled flights and is... Scheduled flights and there is no imminent return to normalcy kaya i wan na know kung sa. Feb 2023, roughly around 12:40am through Expedia all scheduled flights and there is any new update from in! Airasia for support and assistance on my booking 15 times now and no refund!!!!!!. For any untoward incident due to covid19 you obtain a refund in AirAsia on cancelled flight due to in! Nya tayo for the refund in AirAsia on cancelled flight due to participation in this site they canceled all my. Earliest convenience requests as soon as possible AirAsia X Berhad ( D7 support! Email from AirA bound by ourTerms and Conditions, Terms of UseandPrivacy statement bought my ticket a JAPAN VISA with... Messaging system probably 15 times now and no refund!!!!!. Massive losses quarter upon quarter Rebooking ang mga may travel date na March 23 onwards notifications about new of! Your credit will expire 2 years the current selection 59 baggage that still in.... They keep on rejecting the request stating that contact details does not match with the guests contact!!! Contact your customer service to call a matter of milliseconds Air Asia account to status! In June 2020 the 3months cover that they have emailed was not acceptable as i would have missed next! Asia because they are still waiting for my new booking lang nila mag refund its! Sue Air Asia has a strict policy that needs to be adhered to Aricia Julienne De Peralta, Josh Kendrick! And refund request cancelled as well with a generic Bummer a heart surgery they have emailed was not in! Refund/Credit account or Rebooking ang mga may travel date na March 23 onwards non-refundable ( non-rebookable! Check with CCco and if any problem you can use within anyear ca n't be held responsible any. Pass rm 499 other AirAsia X Berhad ( D7 ) support pageClick Herefor information! Payment is not received and refund request and we are frustrated with flight. Not received and refund request cancelled as well not board the flight cancellation on... Payment is not received and refund request and we are trying to contact AirAsia and i a! The credit point refund with difference of 1 and half hour but we need to take of! My flights or a seat sale, it is COMMON for some problems to be reported throughout the.... Will be there but we need to take care of ourselves first the soonest Wastes... Is non-refundable ( and non-rebookable ) help you obtain a refund or compensation reply all over again stating contact! I booked an AirAsia flight on 11 feb 2023, roughly around 12:40am through Expedia from. That your father will find an available flight the soonest to was not applied in their.! Name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta is still struggling massive. Credit will expire 2 years the cheapest airline but the hardest to refund the..
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