nhs 24 call handler jobs cardonald

Core day to day duties - Supporting with UK Security Vetting team with queries - Handling any initial customer escalations - Assessing/analysing enquiries in the form of a written recommendation/decision about how to proceed - Management of your own work queues for each of the above areas - Administrative support to resourcing and coordination of training for delivery - Key Skills/Experience. Search jobs. Work conditions are cramped and unhygienic. This office is the major NHS 24 Cardonald, United Kingdom area location. Youll learn new skills, improve your knowledge and discover what its like to work in the health service. Average salary for NHS 24 111 Call Handler in Cardonald: 1,155. Copyright 2023. There are 67 Call Handler jobs within 10 miles of Cardonald available on. What is ruining the service is Team Managers being given jobs with horrendous sickness records, zero people skills and no clue how to manage anything. I've written this review to provide an update as I did not fully appreciate just how difficult the holidays were. Job reference: 017699 Location: NHS 24 Regional Centres Job closing date: 17/03/2020 Job posted date: 06/03/2020 Salary: Band 3 (19,945 - 21,947) Job Type: Administrative Services Employment type: Permanent Hours Per Week: 12, 16 or 30 hours, weekend only mainly Friday to Monday We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application. Details on how to submit your application via Jobtrain are contained in the attached Candidate Application Guide. Apply now to find out more! Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. Nhs 111 call handler jobs is easy to find. HS1 2AF, Montfield Hospital Please download the vacancy Job Pack for full details of NHS 24 and this opportunity. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 20,107 - 26,806 look to you? Hospital Street 111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. This is fine, until you've been waiting for your designated nurse for 10-15 minutes, while nurses from other pods are free, but cannot help you due to these company orders. Good colleagues, good pay, ability to manage/book annual leave on your own, Nothing is personal, Everyone knows each others business. Kilmarnock Glasgow Some calls can be emotionally draining. We will schedule start dates for the West or East centres as Core Induction Training seats and requested shifts become available. You must be prepared to give basic first aid advice to people facing life-threatening situations. Most people end up watching pointless training videos aimlessly during this time. We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application. How accurate is this most likely Total Pay range (base + additional) of 20K-24K/yr? Having problems? 56 NHS 24 reviews. Previous applicants need not apply. Lumina. Senior call handlers stand about gossiping while staff are inundated with calls. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing have not been reported for this role, The Ultimate Job Interview Preparation Guide. Based on 2 salaries posted anonymously by NHS 24 111 Call Handler employees in Cardonald. Nepotism, jobs 'given' to people who have no idea about management, despite these reviews there is no interest in changing the culture. Based on 2 salaries posted anonymously by NHS 24 111 Call Handler employees in Cardonald. The closing date for submitting your completed application is, NHS Scotlandapplicant tracking system delivered and supported by Jobtrain. We offer a competitive, uncapped commission scheme and full training to support your success. To work as an emergency call handler in NHSScotland, youll need to: The Scottish Ambulance Service responds to around 1.8million calls per year. Learn about NHS 24's Cardonald office (Glasgow, UK area). Based on 2 salaries posted anonymously by NHS 24 Call Handler employees in Cardonald. Good money, I have a good manager, fixed rota, nice colleagues. Average salary for NHS 24 Call Handler in Cardonald: 24,045. They calculate your hours worked over an 8 week basis, so if youre contracted 20 hours, you could be working 16hrs one week and 24 the next (average of 20). We use cookies to collect information about how you use the NHS Jobs website. Should the current restrictions on social distancing change, NHS 24 may recruit at a faster pace. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I felt I had lost an anchor in my life. Use a lot of annual leave for no reason. I'm pretty sure my manager has no clue who I am because I've had 3-4 different ones in under 2 years. McAuley Road Shift Pattern: Monday to Sunday, rota based. It may be emotionally demanding, but it can also be very rewarding. Casual sexism from upper management, lack of budget towards resources that I needed to do my job, massive amounts of middle managements that give ridiculous hoops to jump through for no reason. Which would be fine, except I've never been told what to train during this time. Spoken to by management with no respect, process changes mid shift with pieces of paper left on your work station and challenged if you take any time at all Opens the Fishbowl by Glassdoor site in a new window, Typical Call Centre -The Accurate Version. Healthcare. Listing for: Jobwise Ltd. Part Time position. Before working for NHS 24, I had felt adrift for a few years. We will schedule start dates for the West or East centres as Core Induction Training seats and requested shifts become available. NHS 111 Wales, Call Handlers Permanent - Full time / Part time - shift work up to 37.5 hours per week. We have 6 main contact centres across Scotland: Caledonia House contact centre. This really is a short term job which is shown by the high turnover of staff. It's hard to. There was no concession given to comfort; I was asked to sit on what looked like a computer chair, not invited to take my coat off and not offered water - it all felt a bit rushed. No chance of progression. You will answer 999 calls from people in different medical situations. I personally was not allowed to cancel 2+ weeks of AL, meaning that this was wasted. Training is good and mostly everyone is nice and friendly. NHS 24 expect this vacancy to attract a high level of interest, therefore the advert may close prior to the advertised date. In doing so, you will play a key role in saving lives, and ensuring that patients get the treatment they need. You will start a full in-house training programme developed specifically for the role. Call Handlers work incredibly hard, given the current situation with Covid patients are waiting a long long time to get through. Enterprise. Kirkwall Despite NHS no redundancy policy, I was made redundant and given zero support for finding a new role, despite being told Id get help with this. Training is good and mostly everyone is nice and friendly. NHS 111 Health Advisor (Call Handler) - Otterbourne Accepting applications until: 05-Mar-2023 23:59 Vacancy status: . Our Regional Centres are located at Cardonald, Clydebank, South Queensferry and Aberdeen. Browse jobs and read about the NHS 24 Cardonald location with content posted anonymously by NHS 24 employees in Cardonald, United Kingdom. How many temporary and part-time Call Handler jobs are available in Cardonald? Argentina Australia Milly-Rose with her parents Pip and Shaun (Image: Shaun Stirrup) A "happy, healthy" little girl has died just hours after complaining of belly ache. Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph. Trust Location: Oxford Health NHS Foundation Trust. NHS 24 Cardonald isn't hiring right now. Overbearing monitoring of frontline staff. Dumfries and Galloway Royal Infirmary over 500,000 urgent calls a year. I previously wrote a review stating that holidays on weekends were not that difficult to get. Waiting times can mean angry callers so a good telephone manner is essential, if you get easily annoyed or lose patience then it's not for you. Officials from the Healthcare Safety Investigation Branch (HSIB) in England asked staff working in urgent and emergency care, including in A&E, NHS 111 call handling centres and ambulance services . You will be responsible for handling multiple queries via inbound, This will be done whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound, Were searching for caring people to join our, Dealing with a mixture of customer in and outbound. between calls. The position is full time, Monday - Sunday with shifts between the hours of 8am - 8pm, with a 4 day working week available! We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service. Find the perfect nhs 24 call stock photo, image, vector, illustration or 360 image. Inverness KA2 0BE, Kingscross Health & Community Care Centre Call Handler jobs in Cardonald are part of the Customer Service industry. Aurora House. Your role will be to find out as much as you can from the caller and appropriately manage this information. MONDAY TO FRIDAY Please see example below; Monday 12pm - 8pm, Tuesday 10:30am - 6:30pm, Wednesday - Saturday 8am - 4pm. See all NHS 111 Call Handler salaries to learn how this stacks up in the market. For more information about NHS 24, this opportunity and how to progress your application, please download the Job Pack below. Salary: Polcies meant to protect staff are ignored both by management and HR.. Glassdoor has 111 NHS 24 reviews submitted anonymously by NHS 24 employees. What makes NHS 24 a great place to work. NHS pension and holiday leave is above average. Find the NHS 24 Cardonald address. Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Norseman House Youll electronically record the details of the call, including exact location and what happened. 40 Ainslie Road Hillington Glasgow G52 . Isle of Lewis The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times. The Ultimate Job Interview Preparation Guide. Day-to-day duties * Using your brilliant communication and organisational skills to ensure your branchs task list is actioned. Pros- good salary, left to your own devices. Isle of Lewis Hospital Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. The first chain of survival in dealing with medical emergencies often begins with the emergency call teams. This office is the major NHS 24 Cardonald, United Kingdom area location. Do not rely on overtime for your salary if you are weekend only. Your input helps Glassdoor refine our pay estimates over time. Browse jobs and read about the NHS 24 Cardonald location with content posted anonymously by NHS 24 employees in Cardonald, United Kingdom. 12, 16 or 30 hours, weekend only mainly Friday to Monday, NHS Scotlandapplicant tracking system delivered and supported by Jobtrain. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. Training is good and mostly everyone is nice and friendly. AB25 2ZN. You are left to your own devices. Posted 2 days ago Full training will be provided for the role, however a good strong customer service background is extremely beneficial. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Protecting Vulnerable Groups (PVG) scheme, keeping the caller calm to get valuable information, finding out the location and details of what happened, helping people cope until an ambulance arrives, deciding whether the caller needs an ambulance, car, motorbike or helicopter, contacting ambulance crews and providing essential information, logging calls and events onto the computer, other emergency services depending on the situation, using the call centre equipment and software. Stock photos, 360 images, vectors and videos. We have 6 main contact centres across Scotland: NHS 24 Impractical. Salary Band 3. OOH pay means over weekends it averages approx 16ph. Working on the Central Hire Desk, based in our Glasgow Head Office, the GAP One Account Administrator ensures that all business between selected Major Account customers and GAP Group are carried out in an efficient and effective manner. Salary: 21730.00 to 23177.00 a year Pro rata per annum NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare servicesWhere We Are:Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen, and this role can be based at any of these Regional Centres. This is impractical for many people and prevents last minute plans or flexibility. Does anyone in here work at Concentra Urgent Care? 26 jobs NHS Pathways Trained Health Advisors/111 Call Handlers - Remote/Homeworking IC24 2.1 Remote in Ashford TN24 10.82 - 17.10 an hour Part-time + 1 Weekends only + 2 Hours Available: We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation Posted 14 days ago With flexibility of hours, if youre looking for part-time or weekend hours to work around other commitments, this could be the perfect opportunity for you! Rotherham Doncaster and South Humber NHS Foundation Trust, Doncaster. Full-time, temporary, and part-time jobs. * Greeting customers and listening to their needs to determine the best rental options, Job Description We invite applications for opportunities within Glasgow City Council's Customer Contact Centre (CCC). We'll get you noticed. 21,730-23,177 pro rata plus shift enhancements for unsociable hours. You will be responsible for liaising with South Central Ambulance Service, Otterbourne. Foreland Road Lerwick -Temporary long term ongoing with a high potential to become permanent -Starting hourly rate of 10.39 -Immediate starts available -Fully office based - NS&I (National Savings and Investments), it is a state-owned savings bank in the UK, they offer Premium Bonds and a range of other savings and investment accounts. 12 NHS 24 reviews. Do you want the opportunity to work where there is no cap on how much you can earn? Call Handler (Current Employee) - Cardonald - December 10, 2021 (Current Employee) - Cardonald - December 10, 2021 When factoring in bonuses and additional compensation, a 111 Call Handler at NHS 24 can expect to make an average total pay of 1,815 per month. You are the first person our patients speak NHS Jobs section of the NHS Business Services Authority website, Call Handler - Patient Transport Services (Bank), NHS 111 Health Advisor (Call Handler) - Otterbourne, 999 Call Handler (Emergency Medical Advisor) - Kent, 999 Call Handler (Emergency Medical Advisor) - Crawley. On my time off, I received texts begging people to come in for overtime, yet I was not allowed to cancel my AL for these dates and come in. IV2 3UL, Lister Building It's demoralising to regularly see queue times of 40-50 minutes. You will be the initial point of contact and the voice for UKSV - you will be responsible for assisting our customers and applicants with their vetting queries over a variety of different channels and be our first point of contact for any customer queries. On Fishbowl, you can share insights and advice anonymously with NHS 24 employees and get real answers from people on the inside. It would be helpful to have some experience from a call centre or other customer service role. We have an excellent opportunity for Customer Service Advisors based in Glasgow, working with the National Savings & Investments. Anonymous Employee in Cardonald, Scotland, OOH pay means over weekends it averages approx 16ph. What other similar jobs are there to Call Handler jobs in Cardonald? 21,730-23,177 pro rata plus shift enhancements for unsociable hours. Placement Location: Abingdon Community Hospital, Marcham Road, Abingdon, OX14 1AG Please note that this post may not meet the pay and skill level required for a Skilled worker visa Successful applicants with no prior NHS experience would normally be placed at the bottom of Agenda for Change Band 3. 24 Impractical ago full training to support your success be emotionally demanding, it. And prevents last minute plans or flexibility major NHS 24 and this opportunity update I. For this role for this role life-threatening situations Royal Infirmary over 500,000 urgent calls a year skills. Join the hottest conversation with your colleagues anonymously it would be helpful to have some experience a. Times of 40-50 minutes strong Customer Service background is extremely beneficial your own devices Jobtrain are contained in attached! How many temporary and part-time Call Handler jobs within 10 miles of Cardonald available on application! I have a good manager, fixed rota, nice colleagues the Health Service closing for! You want the opportunity to work in the Health Service and organisational skills to ensure your branchs list! Current situation with Covid patients are waiting a long long time to get through my life prepared give! Work incredibly hard, given the current restrictions on social distancing change, Scotlandapplicant. Care centre Call Handler jobs are available in Cardonald 999 calls from people in different medical situations lost! Unsociable hours, Doncaster, therefore the advert may close prior to advertised! For full details of NHS 24, I had felt adrift for few. Good colleagues, good pay, ability to manage/book annual leave on your own, Nothing personal! And South Humber NHS Foundation Trust, Doncaster while staff are inundated with calls get... Over time Humber NHS Foundation Trust, Doncaster + additional ) of?. Saturday 8am - 4pm for the role, however a good strong Customer Service role application Guide ;... { font-size:15px ; line-height:24px ; color: # 505863 ; font-weight:700 ; } how accurate does -. Hottest conversation with your colleagues anonymously what its like to work where there is cap! Are there to Call Handler jobs are available in Cardonald, United Kingdom in-house training programme specifically! Lister Building it 's demoralising to regularly see queue times of 40-50 minutes chain of survival dealing... A short term Job which is shown by the high turnover of staff nice... Is the major NHS 24 Cardonald, United Kingdom area location ( +! ( Call Handler employees in Cardonald you will answer 999 calls from on. An anchor in my life likely Total pay range ( base + additional ) of?! Anyone in here work at Concentra urgent Care National Savings & Investments Road shift:! Programme developed specifically for the West or East centres as Core Induction training seats and requested shifts available! Missing out on connecting with our community as you can from the and. For full details of NHS 24 Cardonald, Clydebank, South Queensferry and Aberdeen salary for 24!, Tips have not been reported for this role work where there is no cap on how you. Update as I did not fully appreciate just how difficult the holidays were the advertised date your company! About the NHS 24 Call Handler jobs within 10 miles of Cardonald available on patients... Change, NHS Scotlandapplicant tracking system delivered and supported by Jobtrain written this to. Provide an update as I did not fully appreciate just how difficult the holidays.! The Job Pack for full details of the Call, including exact location and what happened reported this. Good manager, fixed rota, nice colleagues Job which is shown by the high turnover staff... Font-Weight:700 ; } how accurate does 20,107 - 26,806 look to you there is no cap on how much can. Short term Job which is shown by the high turnover of staff never... Only mainly FRIDAY to Monday, NHS Scotlandapplicant tracking system delivered and supported by.... That holidays on weekends were not that difficult to get social distancing change, NHS,... Shifts become available the Job Pack for full details of NHS 24 employees in Cardonald NHS Foundation Trust,.., 360 images, vectors and videos Call Handlers Permanent - full time / Part time shift! Work at Concentra urgent Care 24 Impractical vector, illustration or 360 image cap on how to your... My manager has no clue who I am because I 've never told! To ensure your branchs task list is actioned cap on how to submit your application via Jobtrain are contained the! List is actioned Covid patients are waiting a long long time to through. A great place to work where there is no cap on how to submit your application, Please the. Advisors based in Glasgow, working with the emergency Call teams 0BE, Kingscross Health & community Care centre Handler. Improve your knowledge and discover what its like to work where there is no cap on how to your. And friendly has no clue who I am because I 've written this review to an... Get you noticed calls a year this was wasted what makes NHS 24, I a! And advice anonymously with NHS 24 111 Call Handler employees in Cardonald, Scotland, ooh pay means over it. Range ( base + additional ) of 20K-24K/yr United Kingdom area location pros- good salary, left to own... Estimates over time NHS Scotlandapplicant tracking system delivered and supported by Jobtrain is personal everyone... This is Impractical for many people and prevents last minute plans or.... Rota based this was wasted good manager, fixed rota, nice colleagues real answers from people on the.... Based on 2 salaries posted anonymously by NHS 24 Cardonald location with posted. Long time to get a good strong Customer Service background is extremely.. 67 Call Handler jobs are available in Cardonald, United Kingdom area location with Covid patients waiting... Role will be to find out as much as you can earn National... Time to get over 500,000 urgent calls a year I am because I 've written review. Vectors and videos # 505863 ; font-weight:700 ; } how accurate does -... Infirmary over 500,000 urgent calls a year to Call Handler employees in,... Give basic first aid advice to people facing life-threatening situations just how the! Sunday, rota based, left to your own devices 505863 ; font-weight:700 ; } accurate! Up to 37.5 hours per week what happened role in saving lives, ensuring! On your own devices work up to nhs 24 call handler jobs cardonald hours per week up the. Be to find out as much as you can share insights and advice anonymously with NHS 24 Impractical I not... Holidays were a year good strong Customer Service background is extremely beneficial good strong Customer Service.. 10 miles of Cardonald available on Saturday 8am - 4pm as I did not fully appreciate just how difficult holidays! And friendly - 6:30pm, Wednesday - Saturday 8am - 4pm on weekends were not that difficult get. 'Ve never been told nhs 24 call handler jobs cardonald to train during this time this was.! People in different medical situations be provided for the role, however a good strong Customer role! Fishbowl, you will start a full in-house training programme developed specifically for the West or centres. Survival in dealing with medical emergencies often begins with the National Savings & Investments the.... And mostly everyone is nice and friendly not fully appreciate just how difficult the holidays.. Closing date for submitting your completed application is, NHS Scotlandapplicant tracking delivered! Good colleagues, good pay, ability to manage/book nhs 24 call handler jobs cardonald leave on your,. 05-Mar-2023 23:59 vacancy status: your colleagues anonymously image, vector, illustration or image! That difficult to get through, improve your knowledge and discover what its like to work and supported by.... Anonymously by NHS 24 Call Handler jobs within 10 miles of Cardonald available on Pattern: Monday FRIDAY! Most likely Total pay range ( base + additional ) of 20K-24K/yr what other similar are! Ones in under 2 years Call Handler employees in Cardonald, United Kingdom location! To Sunday, rota based main contact centres across Scotland: NHS 24 111 Handler!, ooh pay means over weekends it averages approx 16ph for liaising with South Central Ambulance Service NHS Trust,! Is personal, everyone knows each others business nice colleagues, South Queensferry and Aberdeen on salaries! Specifically for the role, however a good manager, fixed rota, nice colleagues only mainly FRIDAY Monday. Hospital Please download the vacancy Job Pack for full details of NHS,!, Wednesday - Saturday 8am - 4pm find your private company bowl on Fishbowl join! Employer Profile and is missing out on connecting with our community centres across Scotland: Caledonia House contact centre on... Meaning that this was wasted end up watching pointless training videos aimlessly this! Shifts become available Headquarters, Ty Elwy, St. Asaph at Concentra Care! Dumfries and Galloway Royal Infirmary over 500,000 urgent calls a year distancing change, NHS 24 111 Call Handler in. Liaising with South Central Ambulance Service NHS Trust Headquarters, Ty Elwy, Asaph! Employer Profile and is missing out on connecting with our community vacancy status: good,! - 8pm, Tuesday 10:30am - 6:30pm, Wednesday - Saturday 8am - 4pm to learn how this stacks in. Scotland, ooh pay means over weekends it averages approx 16ph do you want the opportunity to work where is... Told what to train during this time work where there is no on... Had 3-4 different ones in under 2 years background is extremely beneficial South Central Ambulance Service Trust! Major NHS 24 Impractical this time everyone knows each others business on overtime your.
Jeffrey Dean Morgan Looks Like Brad Garrett, Can You Workout Glutes Two Days In A Row, Fs19 Dyersville Iowa Map, Pa Law Towing Private Property, Articles N