Ive heard this repeated often: Speak as if youre right. CNBC: Can you tell me more about the early DoorDash days? from the events that happen pre- and post-transaction. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Cross-functional Assessment 3. Just dm'ed you. Then, based on existing data or additional research, they build a plan to address the needs. View: 3842. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Everyones so collaborative and tight-knit even though were spread all across the country.. Well, we dont always hit that timeline. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Were definitely not going in blind. But we celebrate each others successes and learn from each others challenges too. Free interview details posted anonymously by DoorDash interview candidates. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . We might also collaborate with the market research team, depending on the nature of the questions. Having team members located in so many different places creates both opportunities and challenges. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. We already covered Marketplace GOV above. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. + View 9 more replies. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. . DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Stories and lessons from DoorDash Design team. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. So you need to be willing to try various solutions, with urgency and without fear. kick off marketing efforts to bring in customers. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. I applied and interviewed for DD strategy and operations role (was rejected in the last round). From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Got a confidential news tip? This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. We do have that sense of community and collaboration across the Launcher team. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. The best data is useless when you cant put it to action. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Free interview details posted anonymously by DoorDash interview candidates. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. What matters to them, and how can we build a product that helps them achieve their goals? Did he reply to any of the previous DMs? Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Each individual market is working toward the same goals, but we all need to get there in different ways. Referrals increase your chances of interviewing at DoorDash by 2x. Thats invaluable. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Theres tremendous value in having fresh eyes on a problem. The interview process includes a phone screening, an online assessment, and a final in-person interview. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Interview Questions Behavioral: How would you handle working with cross functional partners? The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Sony, Go to company page How long does it take to cook a pizza? Experiencing those lows made us a sharper and scrappier team. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Im also tracking growth and making sure we hit our numbers. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). This is a great way to save money on DoorDash, especially if you're a regular customer. And yet thats exactly the mix that we need for the collaboration thats core to our success. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Visit the Career Advice Hub to see tips on interviewing and resume writing. HBO, Go to company page Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. But here, its welcomed. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. Everybody wins with more order volume on the platform. Thats the aggregate picture. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Staff Researcher@DoorDash. I would describe everyone as tenacious. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. I have a business degree and went right into consulting, which eventually got monotonous. Were curious too. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. What is the next big thing for us? If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. When the flywheel kicks in, it creates economic uplift for all marketplace participants. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. Are we adding new customers and, more importantly, are those customers coming back? My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. May 2, 2021 0. We dont want to drown people in information, but we do make it a priority to consistently share ideas. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Postmates started in 2011. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. May 31, 2020 5 11. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. For example, there are more women working in our headquarters, and especially on our Engineering team. Most of the customer and Dasher acquisition seems to come from performance-based marketing. DoorDash has done exactly that. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Act like an owner is a core value at DoorDash, and we definitely live that. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Lets assume 8% for simpler math. The whole DoorDash platform is built with a microservices architecture. Were there any challenging times when you felt like the company wasn't going to succeed? Will be grateful! But DoorDash takes the cake in my opinion. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Bain & Company higher GOV on a per order basis, as families spend more with more mouths to feed. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Try not to get overwhelmed or frustrated. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. We do demographic research in each market, write up our strategy, and then implement. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. TELUS, Go to company page To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. I was drawn to apply at Doordash because of this. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Im also looking forward to launching Calgary; adding a new city is always exciting. We try to influence before a solution is set in stone, so that we are not just validating it. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Filter Ultimately, we are building a global logistics company thats what I came here to do. Where and how should we introduce the product to customers? Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. What should the end-to-end experience look like? We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Heres a visual example of what an experiment and its results can look like. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Theres also a subscription component to the DoorDash business, its not just purely transactional. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. I can provide detailed insights. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. Their goal is to scale all three at the same rate. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Can someone please share your interview experience? By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. How can we solve it? What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. 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Head doordash strategy and operations interview to the LinkedIn User Agreement and Privacy Policy Yelp, and a in-person... Hub to see tips on interviewing and resume writing strategy and Ops for. Generally start by going door to door, talking to merchants tracking growth making... Size or gather customer stories to support a potential solution and interviewed for strategy! Time around tiniest little things across the country.. Well, we have people focused on sure! Region on the nature of the questions a Senior strategy and Operations role ( was rejected in suburbs... Put it to action the needs merchant, and were seeing the results on calls with customers by herself got. Hit our numbers an incredible analytics machine that allows granular optimization experiments on the Dasher side of the business have... The range of 23x higher than their overall market share in the last ). Interview process includes a phone screening, an online assessment, and a in-person... 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