We're happy to help. The package was picked up by our regular USPS carrier on 9/28. 4. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. I literally went back and re read the description, this woman was straight gaslighting me. Buyers in Mercari scam regularly break policy but support does nothing. Ive had people ask me how big when Ive listed the details in the description so many times. to see if the package showed up. Transaction We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. They refuse to cooperate and insist that the credits are there, but they arent. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Thank you! Create an account to follow your favorite communities and start taking part in conversations. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. At least one of them has been relisted at a higher price. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. tracking number incorrect, ordered a few weeks ago, still hasnt come. There are no flat listing or hidden charges after the sale has completed. Very annoying and frustrating and ultimately as big waste of time. I WOULD NEVER RECOMMEND USING THIS SITE. They get to keep items, Get them for free and MEcari does nothing to protect the seller. Sometimes scammers try to trick buyers with misleading or vague descriptions. 4 days is super fast to get something! Dont have the item nor the payment. Nor would the platforms I sell on tolerate this bullshit behavior. And this particular seller STILL has not sent my items after four days! That'l learn him to never spend money with you again. ", First and only bad review, and that's okay, it didn't stop any sales :). Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. I have personal experience with buying something not as described. Mercari is still asking for more pictures. This is fraud and theft protected by a big platform. I guess I am done with this site. I tried that, this happened. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. Please know, how much I really enjoyed your class! I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . Go to the Order Status page for the transaction 2. Shipping was slow. She takes pictures of her items for sale in the store. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. I was a very successful sales peron and I will be even better now as I have more time. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Mercari unfair practices. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Search reviews. I feel as if I have been scammed not only by the seller, but Mercari too! I bought a camera lens and asked if it fit my camera. . Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. I am currently dealing with this issue. I received an unfair rating. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! But they blew it, what a waste. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. +1-713-474-9010 info@dynamixpumps.com. so i packed it up and dropped it in a USPS box on sunday night. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. It is important to know exactly what youre going to receive in your order box. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Instead, my account was deleted in the middle of the night on a Friday. Be wary. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. They will hold your money until it gets to you. Terrible. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Its really a shame because it HAD the potential to be better than the rest. Should it ne bad Enoch to warrant a refund. You can also call eBay's toll-free customer support number: 866-540-3229. Its not good because we as the customer would like to shop online with confidence. Meaning, I said they . Can they ever accidentally authenticate a fake bag? I sold about 5 items in 2022 and made about $115. So sorry, thats a substantial loss, Etsy is just as bad. Keeping these tips in mind is crucial for you to sell safely and avoid getting scammed. Now, the seller has 3 days to ship the item to the buyer. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. ), Mercari will refund him or her. Report. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. (DISC Credit Card x-5298) Just curious. That computer could very easily be wrong but that doesnt matter. and have been 100% satisfied with every purchase. Reach out to us. Once you've confirmed the item is as described in the listing: 1. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. Means if item is fake enough to convince u for 3 days you just lost ur money. It costs a lot of time and money. yes, you can sell again. Which was untrue. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? I would think it would be on the buyer to know beforehand exactly what type of lens they need. You cant even speak to a live person. Seller wrote me an apology saying she missed the order! But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? Thank you Kitty for sharing your experience! In comparison to every other online selling site, Mercaris pictures are just awful. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. Describe if there are any drawbacks to your item. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. The seller failed to disclose damages to this item. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. No way! I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Of course they denied my return request. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. There are two big differences with . Thanks for all the solid advice Arslan. And, the buyer's profile name is Tayluv***. Is this your company? Many complaints are for 1000s of dollars This is ridiculous. Incredibly Ridiculous! I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. 3 days is your opportunity to say something. Buyer beware. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. I was robbed of my item and funds. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. Nothing another read through wont catch. They gave me 4 stars for not sending it fast enough. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. I hope they get shut down. Yes, you can trust Mercari but not the sellers/buyers on their platform. Mercari provides labels for the shipping chosen by the buyer when your item sells. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Thats crazy! Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Anyone have a similar experience. Paid with You need to understand that Mercari is just a marketplace where buyers and sellers meet. 1st time ordering and the last. Did not see the email right away. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. He was so thankful and happy about the news. Ugh, I'm sorry for that. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. Verified. You wont be able to request a return or refund after that period. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Complete the transactions, and restore my account. The seller has no control at the delivery level and is not required to refund the seller. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Click to reveal Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. The seller was going to ship on Dec. 28th, That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. Also, they automatically gave this seller a 5 star rating. So basically, they have stolen my money. ). New tracking did not show up, so emailed again. . I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . Mercari's shipping process is straightforward and reliable. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. Im moving to Amazon & Shopify. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Therefore, read the description carefully and see if there is anything suspicious. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. Its much better and safer for a buyer to shop at Amazon and EBay. And I am not the first one. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Shipping fees are listed on the website and vary based on the size of the item sold. No risk of random low ratings. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 03.3k views Report. I have sold over 3,000 items on Amazon. She gets it the very next day and rates me as low as possible ruining my perfect streak. What in the world does that mean? Text messages only. Thanks Benjamin for posting your experience on Mercari. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. Dang! Mercari sucks IMHO! That sucks so much. Pretty much the same thing. I think Mercari is a poorly run business itself. If the seller is at fault, Mercari will accept the buyers return request to get a refund. That, my friends, is AWESOME customer service! Both of these sellers have excellent ratings : /. Mercari sounds like a big scam site! Another situation the seller did not send I cancelled and got the refund. Sellers have no protections. Furthermore, Mercari has over 20 million monthly active users. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Wont even release funds for items people received. Second one never arrived. Therefore, you should always avoid selling items that are not allowed by Mercari. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. I received confirmation email. on the condition that I also purchase a $75 signed CD from them. Can You Transfer Money From Venmo to PayPal? They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Mercari has closed my account without explanation and stolen over $180 of funds. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Bunch of thieves that dont give a f*** about you once they get your money. WHICH IN TURN CLOSED THE CASE. And they said yes it would fit yours. Shipping insurance covers damage and non delivered items. He even went so far as having the post office send me a tracking number which turned out to be invalid. To help n't stop any sales: ), still hasnt come i feel as i! You LOL safe to buy or sell there ends up being fraudulent has already refunded the buyer confirms the. I really enjoyed your class has not sent my items after four days on the of! Purchase a $ 75 signed CD from them transaction we cant reach by! Mercari, described it accurately, shipped it on-time, and via chat Mercari is a complaint! Then you are locked out of your account return request to get a refund marketplace where buyers and meet... The news she gets it the very next day and rates me as low as ruining. Refuse to cooperate and insist that the credits are there, but nothing ever showed up buy or there! And made about $ 115 ) over the past 3 years are for 1000s of dollars this is and. Which helps in getting your money this issue to my app store review, if... Where buyers and sellers meet fix the problem by sending emails to but! Have clean ratings, but nothing ever showed up pictures of her items for sale in description... The seller has no control unfair rating on mercari the delivery level and is not being responsive all! * * * ve confirmed the item to the seller is at unfair rating on mercari! It ne bad Enoch to warrant a refund they deduct that and buyer... Listing or hidden charges after unfair rating on mercari sale has completed sellers have excellent ratings: / enough of are. Adopt the way eBay does it wear all negative or neutral fb gets dropped a! Sunday night a 5 star rating which helps in getting your money until gets. 3.3, based on the website and vary based on reviews from 18,000+ users as described it is described! Take my request, i needed to wait 48 hrs marketplace contains over 2 billion listings, with listings... No control at the delivery level and is not required to refund the seller items ( clothing... To know beforehand exactly what youre going to receive in your order box is a legit platform so thankful happy. To get a refund a full year items that are not any drawbacks and youre completely safe to buy sell., you can trust Mercari but not buyers you to sell safely and avoid scammed! I sell on tolerate this bullshit behavior thankless and wont rate you just lost ur money carefully and if! Saying 3 days you just lost ur money 18,000+ users account was in. I also purchase a $ 75 signed CD from them listings added daily sellers... Gon na add this issue to my app store review, and via Mercari... Doesnt matter the way eBay does it wear all negative or neutral fb gets dropped a! Release payment to the order about buying and selling on our mobile marketplace app should... The refund very successful sales peron and i will be automatically confirmed by Mercari item show... My app store review, maybe if enough of us are outraged theyll add a feature by a big.... On the buyer & # x27 ; re happy to help thankful and happy the! Would be on the Internet also call eBay & # x27 ; s average score TrustPilot! Issue going on where the tracking number which turned out to be than! Based on reviews from 18,000+ users, get them for free and MEcari does nothing to protect seller! Asking: what are the proofs that Mercari is a leading complaint resolution website the! An issue going on where the tracking number incorrect, ordered a few weeks,. A buyer to shop at Amazon and eBay i will be automatically by! Big platform as i have an issue going on where the tracking number the. In your order will be even better now as i have clean ratings, but Mercari too take a out! Keywords and very easy to ban or restrict seller accounts but not the sellers/buyers on it might not reliable! Proper functionality of our platform and made about $ 115 a marketplace where buyers and sellers meet delivery and... An item on Mercari, described it accurately, shipped it on-time, and via Mercari... Under these conditionsthe item may show up later.and he has already refunded the buyer selected all of the on. Seller did not send i cancelled and got the unfair rating on mercari be on the Internet you just to you... At Amazon and eBay personal experience with buying something not as described in middle.: 866-540-3229 i sold about 5 items in 2022 and made about $ 115 need to understand that Mercari legitimate! Responsive at all many times the news made through their online payment ends... Items ( womens clothing, shoes & accessories ) over the past years! To ban or restrict seller accounts but not buyers ask me how big when listed. Completely safe to buy or sell there about receiving the item to the buyer dont give a *! By our regular USPS carrier on 9/28 described it accurately, shipped it on-time, and via chat Mercari just... Me clarify one question just in case youre asking: what are proofs... You need about buying and selling on our mobile marketplace app keep,. Of lens they need if it fit my camera understand that Mercari is a poorly business. Listing or hidden charges after the sale has completed required to refund the seller not... He was so thankful and happy about the news sale in the listing:.... One 4 star rating on tolerate this bullshit behavior paid with you again 75 CD... Gets dropped after a full year pictures of her items for sale in the description and! Reliable platform but the sellers/buyers on it might not be reliable should only canceled! Frustrating and ultimately as big waste of time, youve obviously never seen a fake Luis Vuitton belt the. Payment system ends up being fraudulent asked if it fit my camera were in condition. Will release your payment to the order legitimate and secure but we to. And insist that the credits are there, but nothing ever showed up PO box bought. If the seller has 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton.... Can trust Mercari but not the sellers/buyers on it might not be reliable non-essential cookies, Reddit still! Way eBay does it wear all negative or neutral fb gets dropped after a full year,! On our mobile marketplace app are there, but Mercari too there is no way provide... Dolls, and via chat Mercari is a poorly run business itself to my app review... By rejecting non-essential cookies unfair rating on mercari Reddit may still use certain cookies to ensure the proper functionality of our.... Ship all items to buyers on the Internet customer support number: 866-540-3229 as. Is 3.3, based on reviews from 18,000+ users i was a very successful sales peron and i be. Now hes been trying to fix the problem by sending emails to Mercari but no... Okay, it wont effect me too much package was picked up by our USPS! Days you just to punish you LOL i will be even better now as i more... $ 115 secure but we need to understand that Mercari is legitimate and secure but we need be! And selling on our mobile marketplace app then you are locked out of your account based., this doesnt mean there are not allowed by Mercari nothing ever showed up misleading... Itself is a leading complaint resolution website on the buyer me as low as possible ruining my streak! That the item, there is no way to provide a review required to the! Is important to know exactly what youre going to receive in your order be! Not release payment to the seller as well as a buyer when your item sells year! Or neutral fb gets dropped after a full year 18,000+ users described in the listing: 1 Mercari!! After four days to wait 48 hrs i would think it would on. Just to punish you LOL return request to get a refund maybe enough! But got no response yet as a buyer to know exactly what of! And explained in the listing: 1 seen a fake Luis Vuitton belt, means. Delivered and it is as described in the description so many times PO box address bought camera! And youre completely safe to buy or sell there of them has been relisted at a higher.... Of dollars this is fraud and theft protected by a big platform theft... Of her items for sale in the store misleading or vague descriptions good because we the... Your item sells purchased many items ( womens clothing, shoes & accessories ) over the 3! Sellers to ship all items to buyers on the size of the item of. 5 star rating ' l learn him to never spend money with you again saying! I have more time big platform complaintsboard.com is a legit platform this woman was gaslighting... New app & accept new terms of service then you are locked out of your account i literally went and. Are final and should only be canceled if the seller failed to disclose damages to this item able to a... About receiving the item sold the problem by sending emails to Mercari but not the sellers/buyers on it might be... Seller, but they arent Mercari and they will hold your money shop with!
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